This document represents the Terms and Conditions of Use of the MarketsPieces website.

It is a mutually binding agreement signed between the customer and “MarketsPieces” LLC, registered address Tbilisi, Saburtalo District, N43b, 4a Tsinisadze Street.

“MarketsPieces” LLC will be referred to as “MarketsPieces” in this Terms and Conditions Document, Privacy Policy, and all other guidelines and instructions.

These Terms and Conditions of Use, any modifications made to it, and other regulations of MarketsPieces represent a single document and should be considered as a whole agreement signed between MarketsPieces and the user. By registering on the website, the user acknowledges having read, understood, and agreed to be bound by these Terms and Conditions, Privacy Policy, Return and Exchange Policy.

If the user does not agree with the content of MarketsPieces’ legal documents, he/she may not use the website; however, MarketsPieces kindly asks users to send comments by e-mail. In case of additional questions, complaints, and requests, the user can contact MarketsPieces via e-mail. The MarketsPieces team is ready to provide customers with detailed information.

DEFINITION OF TERMS The terms used in this document are defined as follows:

Each order placed by the user represents a separate purchase agreement, the parties of which are the authorized user of the website and “MarketsPieces” LLC. When placing an order, the subject of the purchase, its cost and address of delivery are generated.

REGISTRATION To place an order and purchase products on MarketsPieces, the user needs to register on the website. For registration, it is necessary to fill out the form indicating the following data:

User can gain access to the system through:

ORDER PLACEMENT AND PRODUCT PURCHASING After selecting the desired product and adding it to the online shopping cart, new users will be requested to fill out the following information: e-mail, name, mobile number and address where the product should be delivered.

The user will be redirected to the payment page. To ensure the smooth delivery of the purchased product, the user has to verify the address and contact information indicated by him/her, before making the payment. In case of providing incorrect/incomplete address and/or contact information, the customer bears responsibility for delayed delivery.

The user will be able to check information about the purchased product on his/her account.

MarketsPieces reserves the right to refuse to process an order or cancel it in case of suspected fraud, unauthorized or illegal transactions.

After making a payment, the right of product ownership is transferred to the customer.

Return and Exchange Policy of the purchased product are available here.

TERMS AND CONDITIONS OF DELIVERY OF PURCHASED PRODUCTS The user declares consent to “Mercury Delivery” LLC (identification code: 405430500, registered address: Georgia, Tbilisi, Saburtalo district, N43b, 4a S. Tsintsadze Street) to transport the purchased product.

Parties of the delivery agreement are the customer and “Mercury Deliver” LLC.

In order to ensure a courier service, MarketsPieces transfers the customer’s personal data to “Mercury Delivery” LLC. This data includes the customer’s name, last name, address and phone number.

MarketsPieces delivers the purchased product to the courier company “Mercury Delivery” LLC, which transports it to the address specified by the customer. MarketsPieces’s responsibility and obligation are fulfilled when the products are handed over to the courier company. From that moment, the risk of product loss and damage is fully transferred to the courier service company.

Information about the terms of personal data processing and storing can be found in the Privacy Policy Document.

SERVICE PROVIDED BY MARKETSPIECES Customers can receive the purchased product both on working and non-working days. In Tbilisi, products purchased before 09:30 PM will be delivered on the same day. As for the products purchased after 09:30 PM, delivery service will be provided the next day.

In big and small regions of the country, products purchased from the MarketsPieces website are delivered within 3 – 5 working days, as for mountainous regions delivery service takes from 7 to 10 days.

Delivery service is free throughout Georgia.

PAYMENT POLICY Payment can only be made by cashless method.

When placing an order, the user is redirected to the payment page where he/she fills out data of the bank card. After submitting this information, the order to make payment is being processed and confirmed by the bank.

MarketsPieces does not have access to either the payment page or the bank.